Do you add photos on a regular basis?
Yes. We add photos as they are taken.

Can I submit photos to sell?
Right now the only photos that we sell are the ones taken by Painted Laurel Photo. In the future we may consider this.
 
Do you offer refunds?
Once your purchase is made we can not offer a refund. On a rare occasion we will make exceptions on a case by case basis. If you need a proof to examine, contact us before making a purchase. Quality is our primary concern to achieve total customer satisfaction.
 
Are there additional charges for a digital proof?
No. There is no charge for a digital proof.
 
How does processing work if I send a check or money order?
If you decide to pay with a check or money order, the processing of your order does not begin until the payment is received. We usually don't deposit the payment until the order is fulfilled and the customer is 100% satisfied with their product.
 
How long does processing take after my payment has been received?
Once the payment has been processed, we begin assembling your order. Once the order has been submitted to the lab, a three or four day turnaround time can be expected before the order will be shipped back to us. After a quality control inspection of the products, shipment to the customer will be within a few days. On average, the customer will receive their order within two weeks after the order was placed. If this time is not acceptable, please contact us with your request. Due to holidays and shipping delays that are out of our control, we will attempt to get your product to you as soon as possible.
 
Why can't I search for a person's name?
The details of each photo are not person specific. If we are covering an event (parade, race, etc), it would be a very large investment of time to label each photo with the people that are depicted in the image. The images are loaded in the order they are captured. A search on the event name or browsing the categories to the left will be the quickest way to locate the photo of interest.
 
What is my Lightbox?
The lightbox is similar to a photo album that lets you save your favorite photos for quick viewing later. After creating the lightbox, it can be emailed to someone so they can see your favorites. You must create a free account in order to create a lightbox.
 
How do I add pictures to my Lightbox?
You must be logged in to your account!! After creating the lightbox, you can return to the galleries to select your images. If you are viewing the entire gallery, there is an icon (+) under the image. Selecting that icon will add the image to the lightbox. If you select a picture, underneath it will be an icon to add it to the lightbox. Images can be removed from the lightbox from the gallery view or when viewing the entire lightbox. Multiple lightboxes may be created to help organize your favorite photos based on the theme of your choice (date, subject, etc).
 
What do you use to take the pictures?
We use a high quality digital camera with an effective resolution of 8.3 megapixels. The effective area is 3456 x 2304 pixels. After 6/1/2008, we will be also using a camera with an effective resolution of 10.10 megapixels. The effective area is 3888 x 2592. The camera body a Digital SLR made by Canon. The lens is also made by Canon is one of the "L" Series line of professional lenses.
 
Can you select a section of a picture and create a new picture?
Yes, in most cases the picture can be cropped. This is also possible when removing unwanted areas of the picture. Contact us with your specific requests.
 
How do you determine what areas of the picture to crop?
When processing the image, we attempt to make the main subject as large as possible based on the selected print size. When covering an event, we use a very shallow depth of field. This makes the primary subject sharp, with the background slightly blurred. Unless we have specific requests on image cropping, we will use our best judgement to create the best possible product.
 
Are the pictures on the site the originals?
No. The pictures on the site have been reduced to conserve web space and speed up the viewing time. The pictures you see are 640 x 427 pixels. To see a large resolution image, click here.  After 2008, the uploaded image will be 800 x 533 pixels. Also, when viewing pictures added after 2008, there is an enlarge button under the picture. This will open a new window with a more detailed view of the image. 
 
How are the pictures processed?
The photos are processed by a professional lab. They are not produced from an inkjet printer! The processing stages should provide you with many years of enjoyment.
 
Does Painted Laurel Photo cover an event by request?
Not at this time. This may be possible in the future. Feel free to suggest your event and we will look into possible coverage. Submit requests to via the Contact Us page.
 
What are the prices of your products?
To view the product prices, select a picture from the gallery. Below the picture, there is a drop down box labeled with "Select Print or Product". When that is selected, all items are listed with the price.
 
Why do you require a personal account for ordering?
For the shipping information to be visible on the order, a free account must be created. You should be automatically prompted to create or login to your account during checkout. This also helps eliminate "bogus" orders from spammers.
 
How do I place an order?
Select a picture by clicking on it. When it displays, a drop down box with all of the products will be beneath the picture. Select the product and then click on add to cart.  This action places you in the shopping cart. If there are other products you want, click on the continue shopping link above the amount. If you are finished shopping, register or log in, then choose the payment method. Just follow the instructions to complete the order.
 
How do I redeem a coupon?
Once the coupon code has been issued, it can be used at anytime. After shopping and all items are in the cart, the checkout process can begin. There will be an area that will prompt you for the coupon code. Once it has been applied, the cart should reflect the acceptance of the coupon and the new amount total.
 
 
 
 

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